We primarily ship orders within Canada and the United States but also offer deliver to countries outside of North America. Orders in stock are shipped within 1–3 business days of purchase – usually within 24 hours of purchase, pending availability and credit verification. Please note however that we do not ship on weekends or holidays. Once your order is shipped, we estimate you will receive your order within 3-5 business days of its ship date. Shipping times may vary, but we work hard to get you your order as soon as possible. You can always contact us to make sure you have your purchase on time. Our packages are sent through third party delivery companies such as UPS and Canada Post and Everest Yak Chews is not responsible for any delays. For customers who live outside of Canada, Everest Yak Chews is not responsible for any import taxes or duties imposed by the country of import. Shipping includes handling fee. All cross border duties and taxes are the responsibility of the customer.
We will allow returns within 5 days of purchase only if the product is UNOPENED. There is a 20% re-stocking fee deducted from the returned item(s). We do not accept returns on opened products unless there is an error on our part. We will NOT accept returns if you do not like the aroma of a product. Returns are possible in the result of damaged, defective merchandise or packaging. These items will be replaced with the identical treat and any other returns will be handled on a case by case basis. Everest Yak Chews has the right to refuse a refund on any basis other than the ones listed above. Your return will be processed as soon as it is received. Please allow 3 – 10 days for a response from us. Treats must be returned or exchanged within 30 days of delivery confirmation date. To process a return or an exchange please send us an email to email@example.com and include your name, order number and whether you're returning the item for a refund or seeking a replacement. All returns must be approved by Everest Yak Chews. The customer is responsible for return shipping and replacement shipping, as well as duties and taxes that may incur.